Helping you achieve your personal best!
Ernest A. Lewis .
Executive Coach .
Toledo and Findlay!
"The reward of a thing well done
is to have done it.”
- Ralph Waldo Emerson
Conflict Resolution Techniques
Staying Cool in the Clutch
Getting comfortable being uncomfortable
Through simulations, you can imagine your way to success and make the unfamiliar, familiar.
Cooling Off Hotheads
Be aware of threatening situations and plan how to handle irate individuals.
Use the Conflict Resolution Covenant: “We agree to…”
Prepare: Gather the facts, be neutral, and relate the problem to their performance.
Helping fellow employees cope in the workplace
Employees bring two types of problems:
Personal Problems: Let the employee vent. Just be a sounding board for them to say what they need to say. Beware that too much time here will enable a victim mentality. Let them say what they need to say, then it's back to work.
Performance Problems: Listen, collect data, ask for solutions, and offer resources. When work is not getting done, you need to understand why. Listen to what they have to say, identify the level of performance and any roadblocks they may be experiencing. Then you can effectively start to look for solutions.
Maintain the Three R’s of Good Management
Improve Your Listening Skills by
Inhibitors To Listening
“I have known Ernie for over ten years and have always been impressed by his professionalism, knowledge and experience. He truly cares for his clients and helps them to reach peak performance.”
Sales and Marketing Capabilities Project Manager, BP
“E.A. Lewis Consulting was hired to assist in efforts to improve morale in a warehouse environment. Ernie achieved such positive results that we expanded his project to include our sales and management teams. Ernie was also instrumental in our efforts to implement cost saving procedures. I highly recommend E.A. Lewis Consulting.”
- George Evanoff
"I have hired Ernie for eight years as a trainer for my Leadership Toledo classes and will continue to do so. He does a terrific job as an individual and team developer. He is bright, active, fun and creative. Ernie is also a wonderful volunteer to many organizations and causes. He is an all around class act! Contact Ernie. You will be glad you did.”
- Dave Schlaudecker
“Ernie is a master at bringing people to common ground and helping both individuals and companies reach their potential.”
- Mary Kern
Director of Information Services
University of Toledo Foundation
Business Coaching - Executive Coaching - Strategic Action Planning - Team Building - Continuous Improvement - Professional Development
Copyright © 2009 E.A. Lewis Consulting